Key Components of our Services

• INTELLIGENT PROACTIVE IT SUPPORT - CAV IQ
  

  CAV-IQ is the hub/brains behind how we deliver IT support services. Our agents are loaded onto your servers and client devices as required. This gives us secure remote access to your environment and allows us to monitor and manage your network. CAV-IQ allows real time monitoring and alerting of all your core infrastructure vitals including performance, disk space, memory and CPU utilisation, AV and SPAM threats, internet, MS patches, applications services, networking devices and most importantly your backups.

• FAST EXPERT RESPONSE – IMPACT TEAM
  

  The Impact Team ensures your support tickets are dealt with quickly, efficiently and professionally. The Impact team is based around a support model of having skilled server level trained people on the phones. This means we can diagnose or fix support requests more quickly either on the phone or when we pass the call to field. This ultimately means less downtime for you as a user. Better still all our technicians know about your network. When you employ The Cavalry you don’t employ one technician. We deliberately rotate all our staff across our clients networks to ensure continuity and minimize dependency on one person in our team.

• QUICK AND EASY ACCESS TO TICKET UPDATES – MY CAVALRY
  

  We give our clients instant access to the status of their support tickets. The online open jobs report itemises the scheduled dates for any proactive work. It also lists any open support/ service requests that have been made by your organisation.

• PEACE OF MIND - CUSTOMER SATISFACTION GUARANTEE
  

  We have always done business with our clients without fixed contract periods. We believe you’ll stay with us if we do a good job. If you are not fully satisfied you can give us notice at any time.