How can I ensure I don’t get the same experience that I currently have?

Because of our Fixed price, unlimited service offer, it’s in our best interest to make your systems as efficient and fault free a possible - a guarantee that you won’t repeat your current experience.

I want a support company that I can trust to deliver on their promises

At The Cavalry, we live by our service and our word - that’s why our business model is aligned with our client’s goals. With a fixed price unlimited service when something goes wrong it’s our responsibility to fix it regardless of the number of visits we have to make. That’s why we are motivated to ensure your network is always running without fault.

I want a commitment as to when I’ll get support

Our clients can log a support request with The Cavalry at any time of the day. Between 8:30am and 5:30pm your network-wide issues will be opened within 1 hour and single user issues within 4 hours.

I don’t want my bill to change every month

Again with our fixed price service, your bills for service within our mutually agreed scope will be the same every month.

I want my problems to be fixed the first time and not pay for it if they’re not

Again, your goal is our goal… if it’s not fixed the first time we’ll be backat no additional charge to the monthly rate, to ensure it is fixed.